Support
Litigation runs to a calendar somebody else sets. When something is wrong in the middle of that, you need a person who knows the product — not a ticket number.
Email support@codira.com. Every plan includes support; Small Firm and Large Firm include priority support.
How it works
Something urgent in a matter
Say so when you write. A deadline that moves next week and a question about a report are not the same request, and they should not sit in the same queue.
Something wrong with the software
Tell us what you were doing and what happened. The workspace keeps an append-only audit log, which usually means we can see exactly what occurred rather than asking you to reproduce it.
Accounts and billing
Plan changes, extra analysis tokens, invoices and payment problems. Most billing is also visible on the Billing page inside DocketIQ.
Canceling
Choose Cancel subscription on the Billing page inside DocketIQ — or, if you cannot sign in, write from an account holder’s email address with your firm’s name. Cancellation takes effect at the end of the month you have paid for; the Cancellation & Refund Policy has the details.
How the product works
The documentation covers every part of the workspace and how it behaves, and is the quickest answer to most questions.
DocketIQ is a product of Codira, Inc..